Minimum/General
Experience:

Over 8 years of previous program management experience, along with strong management and communication skills. Requires tactical planning, critical thinking, and presentation skills. Must be able to utilize a system level approach including integration and leverage of resources. Ability to develop long term relationship with customers and excellent people skills required.

Functional Responsibility:

Coordinates and monitors the scheduling, pricing, and technical performance of company programs. Responsibilities also include aiding in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts. Develops new business and expands product line. Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various departments. Ensures projects are completed on time and within budget. Acts as advisor to program team regarding projects, tasks, and operations. Requires a bachelor's degree and at least 10 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complex tasks. A certain degree of creativity and latitude is required. Typically reports to a unit/department head.

Minimum Education:

BS degree in Business or Science degree, or other related discipline. Comparable years of experience factored.

Minimum/General
Experience:

Bachelors or Masters and minimum of 5 years of related experience.

Functional Responsibility:

Directs activities to implement and manage projects. Possesses expertise to define problems, collect data, establish facts, and draw valid conclusions. Provides leadership and technical expertise in the areas of delivering process and productivity improvement solutions.

Minimum Education:

BS degree in Business or Science degree, or other related discipline. Comparable years of experience factored.

Minimum/General
Experience:

Minimum of 5 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on limited experience and judgment to plan and accomplish goals.

Functional Responsibility:

Responsible for examining business requirements to assess needs, collect information, and identify alternative methods and solutions. Provides research and analytical support to strategic planning, training development, problem solving, quality management, financial analysis, and business process reengineering.

Minimum Education:

BS degree in Business or Science degree, or other related discipline. Comparable years of experience factored.

Minimum/General
Experience:

At least 8-10 years of experience in the field or in a related area. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals.

Functional Responsibility:

Designs, modifies, develops, writes and implements software programming applications/operating systems. Also, coordinates work teams. Provides technical support to project team members. Requires a bachelor's degree in area of specialty. Performs a variety of tasks. May provide consultation on complex projects and is considered to be the top level contributor/specialist. A wide degree of creativity and latitude is expected. May report to an executive or a manager.

Minimum Education:

BS degree in Computer Science, Computer Engineering, Information Technology, or other related technical discipline. Comparable years of experience factored.

Minimum/General
Experience:

At least 8-10 years of experience in the field or in a related area. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals.

Functional Responsibility:

Reviews, plans, and evaluates network systems. Provides documentation/project tracking and management reporting. Provides tactical and strategic input on overall network planning and related projects. Requires a bachelor's degree in area of specialty. Performs a variety of tasks. May provide consultation on complex projects and is considered to be the top level contributor/specialist. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

Minimum Education:

BS degree in Computer Science, Computer Engineering, Information Technology, or other related technical discipline. Comparable years of experience factored.

Minimum/General
Experience:

3-5 years of experience in the field or in a related area. Has knowledge of a variety of concepts, practices, and procedures within a particular field (i.e., SQL, C++, HTML, CGI and JavaScript). Relies on experience and judgment to plan and accomplish goals.

Functional Responsibility:

Consults with clients and other project team members to design, build and manage web sites. Develops installation programs for websites. May negotiate contracts/agreements with software vendors and other internet companies. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Minimum Education:

BS degree in Computer Science, Computer Engineering, Information Technology, or other related technical discipline. Comparable years of experience factored.

Minimum/General
Experience:

Minimum of 5 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on limited experience and judgment to plan and accomplish goals.

Functional Responsibility:

Responsible for examining business requirements to assess needs, collect information, and identify alternative methods and solutions. Provides research and analytical support to strategic planning, training development, problem solving, quality management, financial analysis, and business process reengineering.

Minimum Education:

BS degree in Business or Science degree, or other related discipline. Comparable years of experience factored.

Minimum/General
Experience:

At least 2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.

Functional Responsibility:

Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Performs system backups and recovery. Maintains data files and monitors system configuration to ensure data integrity. May require a bachelor's degree in a related area. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager.

Minimum Education:

BS degree in Computer Science, Computer Engineering, Information Technology, or other related technical discipline. Comparable years of experience factored.

Minimum/General
Experience:

6+ years of experience with Help Desk management discipline(s). Must have substantive experience in managing call centers, providing customer support for large user communities in person, on-line, or via the telephone, as appropriate, resolving customer problems or requests for assistance in various application systems, hardware, office automation functions, or network connectivity. Excellent verbal and written communication skills are necessary.

Functional Responsibility:

Provides highly specialized and technical guidance and leadership skills to Help Desk management challenges. Manages call centers. Provides customer support for large user communities in person, on-line, or via the telephone, as appropriate, resolving customer problems or requests for assistance in various application systems, hardware, office automation functions, or network connectivity. Provides direction to junior help desk support specialists.

Minimum Education:

BS degree in Computer Science, Computer Engineering, Information Technology, or other related technical discipline. Comparable years of experience factored.

Minimum/General
Experience:

At least 4 years of technical experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.

Functional Responsibility:

Participates in, and conducts technical training programs. Determines training objectives. Writes training programs, including outlines, text, handouts, tests, and designs laboratory exercises. Lectures class on safety, installation, programming, maintenance, and repair of machinery and equipment, following outline, handouts and texts. Administers written and practical exams and writes performance reports to evaluate trainees' performance. Requires a bachelor's degree. Performs a variety of complicated tasks. May lead and direct the work of others. May report directly to an executive or head of a unit/department.

Minimum Education:

BS degree in Business or Science degree, or other related discipline. Comparable years of experience factored.

Minimum/General
Experience:

Minimum of 3 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on limited experience and judgment to plan and accomplish goals.

Functional Responsibility:

Responsible for examining business requirements to assess needs, collect information, and identify alternative methods and solutions. Provides research and analytical support to strategic planning, training development, problem solving, quality management, financial analysis, and business process reengineering.

Minimum Education:

BS degree in Business or Science degree, or other related discipline. Comparable years of experience factored.

Minimum/General
Experience:

4-6 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on limited experience and judgment to plan and accomplish goals.

Functional Responsibility:

Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document. Requires a bachelor's degree in a related area. Performs a variety of tasks. May lead and direct the work of others. Typically reports to a manager or head of a unit/department. A wide degree of creativity and latitude is expected.

Minimum Education:

BS degree in Business or Science degree, or other related discipline. Comparable years of experience factored.

Minimum/General
Experience:

Minimum of 5 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on limited experience and judgment to plan and accomplish goals.

Functional Responsibility:

Responsible for examining program requirements to assess needs, collect information, and identify alternative methods and solutions. Provides research and analytical support to strategic planning, training development, problem solving, quality management, and financial analysis.

Minimum Education:

BS degree in Business or Science degree, or other related discipline. Comparable years of experience factored.

Minimum/General
Experience:

Minimum of 3 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on limited experience and judgment to plan and accomplish goals.

Functional Responsibility:

Define problems, collect data, establish facts, and draw valid conclusions. Provides technical expertise in the areas of delivering process and productivity improvement solutions. Develops business and strategic plans, provides performance measurement criteria and training and conducts financial and cycle-time analysis.

Minimum Education:

BS degree in Business or Science degree, or other related discipline. Comparable years of experience factored.

Minimum/General
Experience:

2 or more years experience working in a professional environment preferred, or a comparable combination of education and experience. Excellent written, verbal, communication and presentation skills. Capable with the use and operation of standard desktop applications.

Functional Responsibility:

Creates and manages documents using the Microsoft productivity software (Word, Excel, Power Point, Access, Project). Maintain and update weekly MIS Reports. Track progress of projects against goals, objectives, timelines, budgets and generate regular status reports. Provides administrative support to MIS departments and Sr. VP, MIS/Quality to ensure the effective communication, integration and maintenance of major department project initiatives and routine activities.

Minimum Education:

Associate degree in or comparable experience.